SHIPPING & HANDLING

• Delivery Area

  Suppliers handle delivery; we list products from suppliers who deliver within Nairobi and nearby suburbs. Expanding supplier coverage soon.

• Delivery Times

  • Standard: Supplier-managed, typically 1–2 working days after order confirmation (for plants).
  • Same-day: May be available for select items ordered before 12:00 PM (subject to the supplier’s delivery options).

  You’ll receive a confirmation when the supplier dispatches your order.

• Packaging & Handling

  Suppliers prepare items; they generally use protective packaging to ensure products arrive intact.

  • For plants: eco-friendly boxes and secure pots are commonly used; larger plants may be hand-delivered by the supplier.

  If an item arrives damaged or wilted, contact us within 24 hours with photos so we can coordinate a replacement or store credit with the supplier.

• Delivery Fees

  Suppliers set delivery fees; typical Nairobi ranges are KSh 250 – KSh 500 depending on location and item size.

  Exact delivery cost is shown at checkout and set by the supplier.

• Delivery Scheduling

  Choose a delivery date at checkout or contact us after ordering to coordinate with the supplier for a specific delivery day (subject to the supplier’s delivery options).